Frequently Asked Questions
Business Profiles
How do I delete my Business Logo?
Open the Business Profile form and select the 'Remove' button next to the image
How do I gain access to an existing Business Profile?
If your business already has an account in the Tourism Business Database, and you would like access to it, please create a new user account, and then contact the Tourism Business Database Specialist on register@newzealand.com .
What should I do if my business doesn't operate from a set physical address?
Please enter a pick-up point or the best point of reference for visitors as your map location.
What should I do if I can't find my town/city in the location tool?
Select the nearest city/town available or email register@newzealand.com .
Product Listings
Is my experience defined as an Activity or a Tour?
A distinction is drawn between Activities and Tours to help with user search on www.newzealand.com An activity is a day or less or overnight and a tour two days or longer. You could have product Listings of both types.
Should I ask for a 2nd Activity tag?
Only request this if your product isn’t covered by the 1st tag. Tag accuracy helps users search for what they are after on newzealand.com .
What is an Image caption?
A sentence or two that helps travellers understand the image. Just two lines of text can show in each caption.
What is an Image credit?
The name of the photographer or business that took the photo. This relates to copyright. Submit full names, rather than initials, so the credit can be understood by other people.
What should I cover in the Summary and Description?
Focus these fields on motivational and informative text on the product. Business hour, Pricing and Seasonal information are submitted later in the Listing.
How do I rearrange photos?
Click on the 'cross-arrow' symbol and drag the image to change the order it shows in the carousel on newzealand.com .
Why can't I add a new video?
Click on 'Add a new video'. If the video won’t link, check the link you are using is for a standard video type (we don't currently support video 'shorts'). If it still won’t attach, email register@newzealand.com the details.
When should I choose Free Entry?
This applies to public art galleries and museums, who may have free or by koha admission. It isn’t applicable to commercial operations.
What does Duration mean?
The average time a customer needs to experience a product. E.g. ‘45 minutes ‘or ‘3-4 hours’ Months of operation have already been specified and Business hours are also separate and later in the process.
What should I do if I can’t fit our Conditions & offers or Cancellation policy into the fields?
Include specific links to those areas of your website, if this is the case. It is still a good idea to include the main Conditions and Cancellation policies here so they can be red directly on newzealand.com .
What should I input into the Business hours field?
If your business is contactable at any time just enter ‘24/7’.
In other cases, specify business hours by days of the week or seasons e.g. ‘Mon-Fri 8am-6pm, Sat 9am-5pm, closed Sun’ or ‘8am-6pm Nov-March, 10-4pm April-May and Sept-Oct. Closed June-August.’ Mention on which Public Holidays you’re closed, as appropriate.
How does the Listing Preview work?
The ‘Listing Preview’ allows tourism operators and offshore partners to preview their listings as they would appear on newzealand.com . By clicking this button, you can ensure their tourism products and services are displayed correctly before they go live to the public.
TripAdvisor Integration
How do I find my TripAdvisor ID?
How often are TripAdvisor ratings updated on on the website?
newzealand.com adds new TripAdvisor ratings once a week so you may not see your reviews immediately.
What should I do if my TripAdvisor rating isn't showing on newzealand.com ?
If this isn’t coming through from an approved business to show on newzealand.com , please email register@newzealand.com the details.
How can I find out more about managing my presence on TripAdvisor?
Qualmark Ratings
Where can I find my Qualmark ID?
Please email enquiries@qualmark.co.nz or call 0800 782 562 to get your Qualmark Account ID sent to you.
Why isn't my Qualmark ID being recognised?
If you’ve just been assessed the ID may still be provisional. Contact the Qualmark Specialist who carried out the evaluation to ask when the ID will be integrated into their systems.
If your business hasn’t been assessed for more than a year the ID may no longer be current. In this case, it is recommended that you contact Qualmark to schedule a future evaluation.
What is the value of a Qualmark evaluation?
In user search on newzealand.com results show in the following groups: Qualmark Gold, Silver, Bronze and not assessed. For information on wider benefits, visit https://www.qualmark.co.nz/why-qualmark/
Working with Tourism New Zealand
How can I find out more about working with Tourism New Zealand?
Visit our corporate website to learn more about who we are, the work that we do and how you can work with us.